Charity Partner Product, Delivery and Service Feedback Form

We are committed to providing a positive experience for all Foodbank Victoria charity partners.

We welcome feedback about our products, deliveries, collections, services, and team members, including compliments, suggestions, concerns, and service-related issues.

Your feedback helps us recognise what's working well, address individual concerns, and identify opportunities to improve our systems, processes, and partner experience across the network.

Please provide as much detail as possible and, where relevant, include photos, product information, best before dates, or other supporting information that may assist our review.

To help us manage and respond to feedback efficiently, please submit your feedback once only, either via this form or by contacting our Customer Service Team directly.

If you have any questions or would prefer to speak with a member of our team, please contact:

community@foodbankvictoria.org.au

Or call (03) 9362 8300

Please provide details about your feedback:
This can include issues, suggestions, compliments, concerns or general feedback.

Please upload any photos or supporting information relevant to your feedback.

This may include photos of products, packaging, labels, date codes, bread tags, damaged goods, delivery vehicles, property damage, delivery paperwork, collection or delivery locations, or examples of positive experiences, outcomes, or service you would like to recognise.

Where relevant, please also provide details such as delivery dates, best before or use-by dates, product codes, order numbers, vehicle registration numbers, staff, volunteer or driver names, or any other information that may assist Foodbank Victoria in reviewing your feedback.

For example, if reporting a product quality concern, please upload the following:

1. An image of the product

2. Any relevant labels, date codes, bread tags, or packaging

3. Any additional photos that may assist with reviewing the feedback, such as damaged packaging or the condition of the product

Select 'Add another response' to upload additional photos or documents.

You can upload up to 5 images or supporting documents as part of this form.